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At Cortland, our Operations team makes sure all of our communities are running as efficiently as possible so we can bring the highest rate of return to our investors. Once we acquire a new community, we assess its condition, recommend improvements and manage the takeover process. We’re always looking for ways to add value to our communities, improve the living experience and attract new residents.

On the Support side, we provide services that help the entire company function properly. Key areas like IT, revenue management and business intelligence all fall under our branch. We’re constantly working to streamline processes, increase revenue, decrease operating costs – and help Cortland run like a well-oiled machine.



Trey Lopez

Director of Operations - GA & OH

Timothy L. Butler

Applications Support Specialist

Tim Mays

Area Operations Manager - GA

Scott Purcell

Operations Support Manager

Pip Cornish

Director of Operations - GA & NC

Pedro Feliciano

Operations Support Specialist - NC

Niki Kingry

Senior Area Operations Manager - OH

Marla Runnels

Account Settlement Manager

Lyn Whittinghill

New Development Operations Support Manager

Levi Cortez

Operations Support Manager - FL

Leasa York

Area Operations Manager - TX

LaToya Kimpson

Account Settlement Specialist

Katie O’Donnell

Operations Project Manager

Kate Grasso

Vice President of Operations - New Development

Karen Shaheen

Applications Support Specialist

Joyce Kitzmiller

Director of Operations - GA

Jolita Southern

Vice President of Operations

Jennifer English

Applications Support Specialist

Jamie Crews

Account Settlement Specialist

Ian Gray

Operations Trainee

Garren Alexander Jr.

Account Settlement Specialist

Frances Kearney

Account Settlement Specialist

David Smith

Area Operations Manager - TX

Colleen Spanier

Business Manager

Chris DeVane

Area Operations Manager - GA & CO

Carissa Turner

Area Operations Manager GA & NC

Brian Baker

Director of Operations - GA/CO/VA

Brandy Watkins

Senior Area Operations Manager - FL

Pursuit and Transitions

Shawn Mathis

Associate of Capital Evaluation

Mark Smither

Associate of Pursuit & Transitions

Heather Drake

Lead Associate of Pursuit & Transitions

Carlos Smith

Director of Pursuit & Transitions

Bill Cook

Associate of Capital Evaluation

Angel Chavez

Associate of Pursuit & Transitions

Resident Services

Vanessa Logan

Customer Relations Specialist

Betty Keith

Customer Relations Specialist


Susan Crawford

Office Coordinator - Dallas

Milica Radmanovic

Office Coordinator

Kelly Cameron

Cortland Concierge

Halle Melonson

Office Coordinator - Houston

Dana Vieau

Office Coordinator - Charlotte

Ann-Mary Johnson

Cortland Concierge