Our Live Easy Guarantees are just that – three key ways we’ll help you make life easier when it comes to taking care of maintenance issues, loving where you live, or moving to another Cortland community.†
OUR 48-HOUR SERVICE COMPLETION GUARANTEE
At Cortland, we understand that maintenance issues can pop up anytime – not just during office hours. That’s why we offer a service guarantee that ensures you’re taken care of – anytime.*
Our promise is simple: if we don’t resolve your routine service request within 48 hours, seven days a week, you will live rent-free until we fix the issue.
Here’s how it works:
Also, for everyone’s safety, our guarantee does not apply in situations when we have to delay a service due to the following:
*Guarantee is currently not applicable at select communities in metro Atlanta.
OUR MOVE-IN SATISFACTION GUARANTEE
When you join one of our communities, we’re so convinced you’ll love your new home that we offer a 45-day move-in satisfaction guarantee that lets you move on, without a penalty. Here’s how it works:
As long as you take care of those items, we’ll do the following to help you move on with as little expense and hassle as possible:
OUR RELOCATION GUARANTEE
Get a great job opportunity in a new city? Need to move closer to family? Just looking for a change in scenery? Whatever the reason, we’d love for you to find your next home at another Cortland community.
That’s why we offer our relocation guarantee. If you need to move before your lease is over – and you move to a Cortland community – we’ll gladly waive all fees associated with ending your lease early and transferring to a new community. We’ll also refund your security deposit (and pet deposit, if applicable).*
To qualify for our guarantee, these are the only things you need to do:
*Residents can only qualify for the Relocation Guarantee once during a twelve-month period. Waived fees include early termination, transfer, and application fees. The new community may collect an administration fee.
†Cortland reserves the right to modify or cancel any of the Live Easy Guarantees at any time. None of these guarantees apply to our affordable tax credit communities in Metro Atlanta.